Shipping policy

Shipping Policy

Thank you for shopping with CCL BOX. Please read our shipping information below.

Processing Time

All orders are processed within 1‑3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays in China.

Shipping Destination

We ship products from China to the United States.

Estimated Delivery Time

Standard shipping: 9‑15 business days after dispatch.

Important notice: Starting from July 8, US customs has updated its clearance review procedures. Customs inspection may cause potential delays of around 1 week. Delivery time is an estimate and not a guaranteed date. We are not responsible for delays caused by customs inspections, local postal service, or force‑majeure events.

Tracking Information

Once your order ships, you will receive a WhatsApp / message notification with your tracking number. You may track your parcel via 17track: https://www.17track.net If you cannot locate tracking updates, please contact our support team.

Shipping Cost

Shipping fee will be shown at checkout according to your order weight and volume.

Delivery Failure & Undeliverable Address

Please double‑check your shipping address before completing payment. If delivery fails due to incorrect, incomplete address or recipient‑related reasons, please contact your local post office to arrange redelivery. Return shipping cost caused by wrong address will be borne by the customer.

Customs & Duties

Import duties, taxes are not included in product or shipping fees. Any customs‑related charges shall be the responsibility of the buyer. We cannot predict customs fees for your location.

Customer Support

WhatsApp: +86 13564906156 Email: usccltiktok@outlook.com Support working hours: China business days.